The justice reform law of March 23, 2019 imposes on service providers offering online mediation services the obligation to respect the principles necessary for the protection of the litigant. It does not, however, give itself the means to achieve its ambitions by making the certification of players a simple option and by ensuring very limited control over the use of algorithms to support conflict resolution.
Find the article in its entirety in the review Dalloz Avocats – n°5 May 2019 – p. 275